FAQs
ORDERING
Where can I purchase Gaea products?
All of our products are available for purchase online at www.gaeayogashop.com!
What if the item I want is out of stock?
If a product you are looking for is out of stock, click on the product page, and enter your email address to be notified as soon as it becomes available! Limited edition products are seasonal, and may not return to stock. If you have further questions regarding discontinued items, please contact us through our contact form.
Can I order over the phone?
We ask that all orders are placed through our website directly. If you have a question about our products or ordering process, feel free to reach out to us at hello@gaeayogashop.com.
What payment methods are accepted?
We accept payment via Amex, MasterCard, Shop Pay, Apple Pay, and Visa.
Can I use multiple cards when placing my order?
We can only accept one method of payment per order at this time.
How do I use my discount code?
To apply your discount code, proceed to check out and enter the code in the "gift card or discount code" field on the shipping page. Please note discount codes cannot be stacked with other promotions or events. Discount codes are only eligible during their promoted period and cannot be extended before or after. Only one discount code can be placed per order.
If I missed the sale or forgot to add the code, can I still access the discount?
We are unable to add discount codes or promotions to orders once payment has been processed and the order has been confirmed in our system. Discount codes are only eligible during their promotion period and cannot be extended before or after.
How do I receive my 10% off for signing up for the newsletter?
Once you’ve submitted your email address, you should receive an email to confirm your subscription to our newsletter. Once this has been confirmed, you will receive a subsequent email with a promo code, which will need to be added at check out for 10% off your first order.
Can I edit the address on my order?
Once an order is placed, we are unable to edit or make changes. If there is an address issue with your order, please email us at hello@gaeayogashop.com. with the details of the change, as we can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment.
Can I cancel my order?
If you submitted the order before you were ready, we’ll do our best to help. Please reach out to our Customer Satisfaction team within 60 minutes of placing your order. Keep in mind that we are unable to edit or make changes to orders.
Can I add to or change my order?
Once an order is placed, we are unable to edit or make changes. Please reach out to our Customer Satisfaction team at hello@gaeayogashop.com and we will do our best to find a solution.
SHIPPING
How are orders shipped?
We use a variety of couriers when shipping our orders, including Canada Post, Purolator, UPS and FedEx as well as local delivery companies. Once your order ships, we will email you a tracking number that will provide details on which courier it shipped with and when it is expected to arrive.
How much does shipping cost?
Shipping is automatically calculated at check out. We offer free shipping on orders over $90 before tax, and after any promotions or discounts have been applied. Please note that some country restrictions apply.
Which regions are not eligible for free shipping?
Orders shipping to the Yukon, Northwest Territories, and Nunavut are not eligible for free shipping, and instead, we offer a flat rate shipping of $30. This will be automatically applied at check out after entering your shipping details.
Where do you ship to?
We ship orders worldwide. Feel free to reach out to us directly at hello@gaeayogashop.com if you need more information.
Can I pay for expedited shipping?
At this time we are only offering standard delivery service, and are not offering expedited shipping options at checkout.
How long will it take my order to ship?
It takes approximately 7-10 business days for our team to prepare your order for shipping. Please see our COVID-19 Information Page for information on any possible delays as we do our part to keep our community and team safe during this time.
My order has shipped but seems to be delayed. Why is this?
Canada Post, UPS, and Purolator are processing and delivering a higher than normal volume of orders while implementing measures in order to keep their team and communities safe. Continue to keep an eye on your tracking number to follow the status of your order.
RETURNS
What is your return policy?
We are happy to take returns as long as the product is unused, in its original packaging with tags on. Please note that all sale items purchased are final sale and are not eligible for return and refund. Items that have been misused, altered, or improperly used are not eligible for return (i.e. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers). If you purchased your B Yoga products elsewhere, that establishment's return/exchange policy then takes effect. Please note we are unable to refund initial shipping charges.
How do I return my purchase?
To return your product that was purchased online, please send an email to hello@byoganow.com with the subject "Return", and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions.
What if the product I received is damaged?
We are sorry to hear something has gone wrong with one of your B Yoga products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email to hello@gaeayoganow.com outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.
For defective claims, please fill out the Defective Claims form here and our team will be in touch once we review those details.
How long does it take to process a return?
We're currently processing returns within 5-7 business days once your return reaches our warehouse. We are taking additional measures at our warehouse to keep our community, team, and partners safe which may cause delays in processing your return. Please feel free to reach out if you haven't heard about the status of your return after 7 business days.
OUR PRODUCTS
Where are your products made?
Our products are made with care around the world. For more information on where each product is made, click on the product, and scroll down to the specs to view where it’s made.
What props do I need?
On each product page you will find a description of what it is used for and how it will support your practice. If you are still unsure of what you need, reach out to our customer satisfaction team at hello@gaeayogashop.com and a member will assist you in finding what you need to live your yoga!
How do I care for my B Yoga products?
For more information on how to care for your B Yoga props, click on the product page, and scroll down to “product care”. If you have any questions do not hesitate to reach out to our team at hello@gaeayogashop.com.
OTHER
Do you offer wholesale or studio pricing?
If you are interested in our studio and wholesale program, please fill out an application form, and a member of our team will get back to you with more information.
Do you offer discounts for yoga teachers?
We are genuinely grateful for your interest in joining the B Yoga and Halfmoon community and for your commitment to helping people to live their yoga. If you’re a registered yoga teacher, please reach out to us at hello@gaeayogashop.com.
Are you interested in becoming an ambassador?
For more information on our ambassador program, please fill out an application form, and a member of our team will follow up with more information on eligibility.